Terms and Condition

Check-in/Check-out Requirements

Check-in time begins at 14:00 onwards and check-out time is by 12:00. A valid government issued identification or passport is required at check-in.

Late check-outs are available on request subject to room availability and occupancy. Uninformed late check-outs between 12:00 to 18:00 will be charged a half-day room rate and a full day room charge may be incurred for late check-out after 18:00.

Departing guests must remove all their belongings from their room, and check out, before 12:00. Guests may make use of the luggage storage facilities while waiting.

Cancellation Policy

Reservation must be cancelled 72 hours prior to the Check In date of arrival. Any no shows or late cancellations will result in a retention fee of one night’s accommodation charge.

For group bookings a different cancellation policy will apply which will be explained to the guests directly.

Child Policy

Children up to 12 years of age can stay in the parent’s room without an additional charge when using existing beds.

Individuals above the age of 12 are considered as adults and shall be charged accordingly.


Payment of a deposit is required within given dates of booking confirmation. In case of no receipt of the deposit within the indicated dates, the reservation shall be cancelled.

Any extras or remaining balance of the reservation must be paid on or before Check out date.

Damage to Hotel Property

Guests will be liable for lost or damaged property incurred by them during their stay.


For your well-being and security, all visitors are required to register at the Front Desk and are requested to leave guestrooms by 21:00.

Room Keys

Please hand in room keys to reception before leaving the hotel at any given time. Guests are responsible for lost room keys and will be charged per key.

Safe Deposit Box

A safety box is available in the manager’s office to store your valuables. We strongly recommend that you consult the front desk to ensure the safety of your valuables.


We maintain a strict no-pets policy on our premises.

Currency and Tax

Invoice rates are in Nepalese currency and are subject to 10% service charge and 13% VAT, unless otherwise stated.


The Hotel has both smoking and non-smoking rooms. ​Smoking is only permitted in designated areas of the Hotel as well as smoking rooms.

© 2019 Pahan Chhen. All rights reserved.